Need a hand with SpeakShare? Email us at support@speakshare.io and we will get back to you, usually within two business days. Including your username, your device and app version, and a screenshot or screen recording of the problem helps us fix it faster.
Below are answers to the questions we hear most often. If yours is not here, just write to us.
Recording and feedback
The camera or microphone is not working
SpeakShare asks for camera and microphone permission the first time you record. If you declined, open your device’s Settings, find SpeakShare, and turn Camera and Microphone back on. You can also record with the camera off: tap the camera-off toggle on the recording screen to capture a microphone-only take on a solid background.
What are feedback credits?
After a take, SpeakShare can transcribe it and generate private coaching feedback on your pace, pauses, filler words, and delivery. Each report uses one feedback credit per started minute of video. New accounts start with a few free credits; you can buy more as a credit pack, or subscribe to SpeakShare Pro, which comes with an allowance every billing period (100 credits a month, or 1200 a year on the annual plan). Your balance is shown in the app, and the feedback itself is only ever visible to you.
My feedback report failed or never arrived
Reports usually take a minute or two. If one fails, the credit is returned to your balance automatically and you can run the analysis again from the video. If a credit was not returned, email us with the date and the video and we will put it right.
Purchases and subscriptions
I paid but my credits or Pro status did not show up
Purchases are processed by the App Store or Google Play and confirmed with our servers, which can take a moment. In the app, go to Profile → Settings → Subscription and tap Restore Purchases, or close and reopen the app. If it is still missing after a few minutes, send us your order receipt from Apple or Google and we will credit your account.
How does the free trial work?
New subscribers to SpeakShare Pro may be offered a free trial. The paywall shows its length, what it includes, and the price you will pay when it ends; you can take one free trial per App Store or Google Play account. During the trial you have Pro with a small allowance of feedback credits, and the full allowance arrives with your first payment. When the trial ends, your subscription starts automatically unless you cancel before then.
How do I cancel during my free trial?
The same way as a subscription (below). Cancel before the trial ends and you are not charged; on iPhone, cancel at least 24 hours before it ends. You keep Pro until the end of the trial either way. In the app, Profile → Settings → Subscription shows when your trial ends and takes you to the right place with Manage Subscription.
How do I cancel or change my subscription?
Subscriptions are managed by your app store, not inside SpeakShare. On iPhone, go to Settings → your name → Subscriptions. On Android, open the Play Store → your profile → Payments & subscriptions. Or, in the app, tap Manage Subscriptionunder Profile → Settings → Subscription. Cancelling stops future renewals; you keep Pro until the end of the period you already paid for.
Can I get a refund?
Refunds for app store purchases are handled by Apple and Google under their own policies. On iPhone, visit reportaproblem.apple.com; on Android, use the Play Store’s refund request. If you are unsure which applies, email us and we will point you in the right direction.
Safety and community
Reporting a video, comment, or account
Open the video or profile, tap the menu, and choose Report, then pick the reason that fits best. Reports go to our moderation team for review. If you would rather not see someone’s content, choose Blockon their profile; you can manage blocked accounts later under Profile → Settings → Blocked Users.
Who can see my videos?
You choose when you post: public videos appear in the community feed and on your profile, and private videos are visible only to you. Drafts stay on your device until you publish them. You can change a video’s visibility or delete it at any time from your profile.
Your account
I cannot sign in
If you signed up with email, check your inbox for the confirmation message (including spam) and use the reset link on the sign-in screen if you forgot your password. If you signed in with Google, Apple, or X, use the same provider again. Still stuck? Email us and tell us which sign-in method you used.
Deleting or deactivating your account
Go to Profile → Settings → Account Management. You can deactivate (hide your profile and videos until you sign back in) or delete your account, which has a 30-day grace period in case you change your mind. The full steps, including how to request deletion without the app, are on the Delete Your Account page.
Privacy and your data
Our Privacy Policy explains exactly what we collect and why, and our Terms of Use cover the rules of the community. For any privacy request, email support@speakshare.io.
Still need help?
Write to support@speakshare.io. We read every message.